Privacy Policy

1. Introduction

Crystal B2B ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or apply for a B2B account with us.

2. Information We Collect

2.1 Information You Provide

When you apply for a B2B account, we collect:

• Company information (name, registration number, VAT number)
• Contact details (name, job title, email, phone number)
• Business addresses (business and billing addresses)
• Business details (industry type, employee count, annual revenue)
• Crystal supplier information and purchasing history
• Payment preferences and special requirements

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and usage patterns to improve our services and prevent fraud.

3. How We Use Your Information

We use your information to:

• Process and evaluate your B2B account application
• Verify your business credentials and conduct due diligence
• Communicate with you about your application status
• Provide customer support and account management services
• Process orders and manage business relationships
• Comply with legal and regulatory requirements
• Improve our website and services

4. Information Sharing

We may share your information with:

• Our authorized business partners and suppliers (Swarovski, Preciosa) for verification purposes
• Service providers who assist us in operating our business
• Legal authorities when required by law or to protect our rights

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Rectify inaccurate or incomplete information
• Erase your personal information in certain circumstances
• Restrict or object to processing
• Data portability
• Withdraw consent where processing is based on consent

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: